![]() When it comes to spa services and showers, it will still be a while before the full experience returns. The famous Centurion Lounge bars are open but feature a shorter cocktail menu in order to reduce wait times and bar crowding. Under the current safety protocols, buffets in the Centurion Lounges are temporarily manned by lounge representatives who serve food from them to guests upon request. Upon check-in, guests are given guidance on how long to expect to wait, and the tool notifies them via text as soon as there’s capacity in the lounge. However, the issuer is utilizing a waiting list tool for customers who cannot be immediately accommodated due to capacity restrictions. Many lounges already had issues with overcrowding before the pandemic, and while travel volume is still down significantly, reduced seating capacity may lead to some card members getting turned away. Guests and employees are also required to wear masks while in the lounge, and surfaces are cleaned more frequently.Ĭontactless mobile entry is used as part of the Amex Centurion Lounge safety protocols. Called the “Centurion Lounge Commitment,” the procedures include the option for contactless mobile check-in, capacity restrictions and reconfigured seating to allow for social distancing. However, that process is ongoing and those lounges may not yet reflect the full Centurion Lounge experience.Īs a result of the pandemic, Amex has implemented a set of health and safety protocols and practices meant to protect travelers in its lounges. In addition, a brand-new location in New York’s LaGuardia airport was opened last June to replace the previous one in the now-demolished old Terminal B.Īmex is also rebranding its international lounges as Centurion Lounges, as well as several Escape Lounges as Centurion Lounge partners. A new lounge at New York’s JFK airport opened for the first time in October 2020, while the new Denver lounge is now also open to the public, and London’s Heathrow now has a Centurion Lounge as well. In addition to the 10 reopened lounges, three new lounges were added to the network in the last 18 months. The Hong Kong location remains closed, and the lounge in Los Angeles is closed due to building repairs. Of the 12 Centurion Lounges that existed before the pandemic, 10 are currently open. While business travelers have different needs from leisure travelers, the Centurion Lounges cater to both groups. Centurion Lounge locations cover a number of hub cities for domestic US airlines, with some additional locations (Las Vegas) set in popular vacation spots. Visit to learn more.įor frequent travelers, there may be no greater airport oasis than an American Express Centurion Lounge. Enrollment may be required for select American Express benefits and offers. Terms apply to American Express benefits and offers. We may receive compensation for sending traffic to partner sites, such as, and this compensation may impact how and where links appear on this site. ![]() So after a couple of hours I really wanted some hot food beyond the miso soup or tomato soup options and so went walking and then like a pot of gold at the end of the rainbow (D12), I found this new Centurion lounge, which had opened the day before, and quite honestly, I could not believe my luck.Your CNN account Log in to your CNN accountĬNN Underscored reviews financial products such as credit cards and bank accounts based on their overall value, but does not review all financial companies or all available financial offers. The lounge does what it can, bearing in mind it doesn’t have a kitchen and the only running water is in the restrooms. On the negative, well, that would require a few more words, but let’s not focus on the negatives. What that means is if you are flying American or British Airways or Qantas you will probably end up in what is called the Premium Lounge. if you are flying American you will know that there are new Admiral’s Club and Flagship Lounges planned for 2019, and if you didn’t know that, then you’ll soon know it when you turn up since there are signs to that effect everywhere. ![]() They really care about the customer experience, and this terminal is only around 10 years old and is pretty good, and the queues (lines) aren’t bad and there are some decent restaurants and a new duty free shop that is top end.īut…. Generally, I think DFW is a superior hub. The lounge options in Terminal D at the moment are fairly awful. When I say ‘by luck’, I really mean it, as in, my luck was very lucky. American Express had a Centurion lounge at DFW previously, but it shut earlier this year.īy luck, I was passing through DFW Terminal D the day after the new Centurion Lounge opened.
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